DRaaS Definition
DRaaS is a service offering that includes replication of server workloads and the recovery of such workloads, as needed, to a cloud with which the provider ultimately has fiscal responsibility. The service may be fully managed or be self-service; replication and recovery may be high-touch or automated via software; and the target location and cloud infrastructure with which the workloads are replicated and recovered may be owned by the provider or a third party, such as a hyperscale public cloud provider (e.g., Microsoft Azure). The key differentiating service attribute is that all elements must be included in the offering.

Product/Service Class Definition
The UNC Cloud DRaaS offering will have two primary service types:
● Customer Self-Service: The provider handles virtual machine (VM) activation and shutdown, and the customer is responsible for managing VM replication, exercise management and recovery operations following a disaster declaration.
● Provider Managed: The service provider is responsible for managing VM replication, VM activation, exercise management and servicing customer disaster declarations. Here, the provider adds value by supporting managed recovery orchestration across an entire set of servers and production applications, rather than just the virtual servers.
For both service types, the provider manages the hardware (e.g., server, storage, network) and virtualization layers (e.g., VMware, Hyper-V) for the infrastructure at the DR data center, including any automation and orchestration technologies used to deliver the service. Fees for providing these services will be specified in addition to the infrastructure costs. Additional fees will be included for Provider-Managed services based on the parameters of the environment(s) to be managed.
The service provider will manage all load balancers, firewalls, and IDS/IPS systems located at the DR data center. The customer and service provider will define the requirements for use of these devices within the DR data center for each application/environment subscribed to the DRaaS offering.